Terms of service

Last updated: 1 June 2026

Contents

 

  • Scope of the GTC
  • Contact and service information
  • General information on offers and orders
  • Ordering process and conclusion of the contract
  • Ordering process and conclusion of the contract on the Amazon platform
  • Contract text and contract language
  • Information on prices and delivery costs
  • Payment methods and terms of payment
  • Retention of title
  • Delivery, availability of goods
  • Sale of vouchers
  • Promotional vouchers
  • Instructions on withdrawal
  • Voluntary right of return
  • Legal guarantee and liability
  • Codes of conduct
  • Dispute settlement and consumer dispute resolution

1. Scope of the GTC

  1. The business relationship between Brands United 360 GmbH, Kanaltorplatz 1, 63450 Hanau, Germany (hereinafter referred to as the "Seller") and the purchaser of the Seller's products and services (hereinafter referred to as the "Products" or "Goods"), hereinafter referred to as the "Buyer", shall be governed exclusively by the following General Terms and Conditions (hereinafter referred to as the "GTC").
  2. Deviating terms and conditions of the customer shall not be recognised, even if the Seller performs its services without objection, unless the Seller expressly agrees to the validity of the customer's deviating terms and conditions.
  3. "Consumer" for the purposes of these GTC means any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.
  4. "Trader" for the purposes of the GTC means a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their trade, business or profession.

2. Contact and service information

  • Please note the following information on how to reach our customer service.
  1. Email address: info@sofiamilani.com
  2. Contact form: https://sofiamilani.com/en/pages/contact

3. General information on offers and orders

  1. The presentation of the products in the shop, on websites and in digital or printed brochures or catalogues or comparable product presentations of the Seller does not constitute a legally binding offer, but an invitation to place an order and thus to submit an offer by the customer.
  2. Customers are responsible for ensuring that the information they provide is accurate and that any changes are communicated to the Seller if they are necessary for the Seller to perform the contract. In particular, customers must ensure that the email and delivery addresses they provide are correct and that any obstacles to receipt for which customers are responsible are taken into account accordingly (e.g. by checking the spam folder of the email software used).
  3. Customers are asked to read and observe the information provided during the ordering process carefully and, if necessary, to use the available support functions of their software and hardware (e.g. magnification or read-aloud functions). Required information is marked as such by the Seller in a way that is reasonably recognisable to the customer (e.g. by visual highlighting and/or asterisks). Until the order is submitted, customers can change and view the product selection and their entries at any time, go back in the ordering process or cancel the ordering process altogether. To do this, customers can use the usual functions available to them in their software and/or on their device (e.g. the forward and back buttons of the browser or keyboard, mouse and gesture functions on mobile devices). Furthermore, unwanted entries can be corrected by cancelling the ordering process.

4. Ordering process and conclusion of the contract

  1. The customer can select products from the range offered to them by the Seller and collect them in a so-called basket. Within the basket, the product selection can be changed, e.g. deleted. Otherwise, the customer can proceed to complete the ordering process.
  2. By clicking the button that completes the ordering process, the customer submits a binding offer to the Seller to purchase the products in the basket.
  3. The Seller can accept the customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins when the customer completes the ordering process (in the shop or, if used and named, on the platform used or via other means of communication) and ends at the end of its last day. The Seller can accept the customer's offer by expressly accepting the contract, including by email. Acceptance can also take place by dispatching the goods and their receipt by the customer within the acceptance period, as well as by a request for payment addressed to the customer by the Seller and, at the latest, by the completion of the payment process. In the case of several acts of acceptance, the earliest time of acceptance is decisive. If the Seller does not accept the customer's offer within the acceptance period, no contract is concluded and the customer is no longer bound by their offer.

5. Ordering process and conclusion of the contract on the Amazon platform

  1. The terms in this section apply to orders placed via the Amazon platform. The purchase contract is concluded with the Seller and not with Amazon.
  2. The customer can select products from the range offered to them by the Seller and collect them in a so-called basket. Within the basket, the product selection can be changed, e.g. deleted. Otherwise, the customer can proceed to complete the ordering process.
  3. In addition to the ordering process via Amazon's "basket" system, the customer can complete the ordering process directly by pressing Amazon's "1-Click" or "Buy Now" buttons. In this case, an order is created automatically and sent to the delivery address stored by the customer with Amazon. The order can then be changed or cancelled in the order overview in the "Your Account" area. The purchase price is paid using the payment method stored by the customer with Amazon for the "1-Click" or "Buy Now" procedures. The customer is informed of the delivery and payment options by means of a separate notice and can also change the delivery and payment details in the "Your Account" area. The use of the "1-Click" or "Buy Now" procedures may also require the customer to activate them in their Amazon account.
  4. The Seller can accept the customer's offer within the acceptance period. The acceptance period is five days. The acceptance period begins when the customer completes the ordering process and ends at the end of its last day. The Seller can accept the customer's offer by an express acceptance of the contract by the Seller or by Amazon, including by email. Acceptance can also take place by dispatching the goods and their receipt by the customer within the acceptance period, as well as by a request for payment addressed to the customer by the Seller or by Amazon and, at the latest, by the completion of the payment process. In the case of several acts of acceptance, the earliest time of acceptance is decisive. If the Seller does not accept the customer's offer within the acceptance period, no contract is concluded and the customer is no longer bound by their offer.

6. Contract text and contract language

  1. The Seller stores the contract text and makes it available to customers in text form (e.g. by email or printed with the delivery of the order). The customer can print out the contract text before submitting the order to the Seller by using the print function of their browser or the function for saving web pages in the last step of the order.
  2. If customers have created a customer account, they can view the orders placed in their account area. The complete contract text is not accessible in the account area.
  3. The contract language is German; contracts can be concluded in this language.

7. Information on prices and delivery costs

  1. Unless stated otherwise, all prices are total prices including the applicable statutory value added tax (VAT).
  2. The delivery and dispatch charges incurred in addition to the sales price are communicated to the customer, or linked, in the respective product description and before the order is completed.

8. Payment methods and terms of payment

  1. Unless otherwise agreed, payments are to be made without deductions, cash discounts or other reductions.
  2. Where financial institutions and other payment service providers are used, the terms and conditions and privacy notices of the payment service providers also apply with regard to payment. Customers are asked to observe these terms and notices as well as the information provided during the payment process. This is particularly important because the availability of payment methods or the course of the payment procedure may also depend on the agreements between the customer and financial institutions and payment service providers (e.g. agreed spending limits, location-restricted payment options, verification procedures, etc.).
  3. The customer shall ensure that they meet the requirements incumbent on them that are necessary for successful payment using the selected payment method. These include, in particular, sufficient funds in bank and other payment accounts, registration, identification and authorisation with payment services and the confirmation of transactions.
  4. If a payment is not made or is reversed due to insufficient funds in the customer's account, incorrect bank details being provided or an unjustified objection by the customer, the customer shall bear the resulting fees, provided that they are responsible for the failed or reversed booking and, in the case of a SEPA transfer, were informed of the transfer in good time (so-called "pre-notification").
  5. Amazon – Payment is processed by Amazon, whereby the customer can pay the amount owed by credit card or direct debit. The Seller does not receive any payment data of the customer from Amazon. For items sold via Amazon Marketplace on the Amazon.de domain and for items marked "Fulfilled by Amazon", Amazon offers monthly invoicing (here in cooperation with arvato Payments Solutions GmbH), financing (here in cooperation with "Barclaycard", offered by Barclays Bank Ireland PLC Hamburg Branch), BLIK, Bancontact, iDeal and Przelewy24 as additional payment methods. In the case of the BLIK, Bancontact, iDeal and Przelewy24 payment methods, the payment is debited immediately after the order is completed. In the case of the credit card, direct debit, monthly invoice and financing payment methods, payment is made after the goods have been dispatched. For the iDEAL payment method, the customer needs a Dutch bank account, for Bancontact a Belgian bank account and for Przelewy24/BLIK a Polish bank account. Financing requires registration with Barclaycard.  The use of the monthly invoice and financing payment methods requires a successful address and credit check of the customer. Further information on ordering via Amazon Marketplace: https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A. Further information on the accepted payment methods: https://www.amazon.de/gp/help/customer/display.html?nodeId=GFBWMNXEPYVJAY9A; Further information for customers who are traders and purchase on account: https://www.amazon.de/gp/help/customer/display.html?nodeId=201961660; The customer can also find information on the payment procedures in the "Your Account" area under "Your Payments".
  6. Klarna – Payment is made via the payment service provider Klarna AB, Sveavägen 46, Stockholm, Sweden (hereinafter: "Klarna") using the type of Klarna payment provided or selected by the customer. Klarna's terms of use apply, which can be viewed at https://www.klarna.com/de/ and are communicated to the customer during the payment process.
  7. Klarna PayNow credit card – To make the payment, the customer must identify themselves as the legitimate cardholder before the payment transaction is carried out and the customer's account is debited automatically.
  8. Klarna PayNow direct debit – The customer grants Klarna a SEPA direct debit mandate. By granting the SEPA direct debit mandate, Klarna is authorised to initiate the payment transaction, whereby the customer's bank account is debited automatically. The customer is informed of the date on which the bank account will be debited (referred to as "pre-notification").
  9. Klarna invoice – This requires a successful check of the customer's address and creditworthiness by Klarna. When purchasing on account, customers receive the goods first. The payment term is 14 days unless otherwise agreed during the payment process. The Seller assigns its claim for payment to Klarna. Payment with debt-discharging effect can only be made to Klarna in accordance with Klarna's terms.
  10. Klarna instalments – A prerequisite for Klarna instalment purchases is a successful check of the customer's address and creditworthiness by Klarna. The Seller assigns its claim for payment against the customer to Klarna. Payment with debt-discharging effect can only be made to Klarna in accordance with Klarna's terms. Further information on the Standard European Consumer Credit Information, financing via Klarna, in particular on the instalments and the minimum instalment amount, as well as Klarna's terms and conditions: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account
  11. Klarna Sofortüberweisung (Sofort) – Payment is made using online banking data by the provider Sofort GmbH immediately after the order in accordance with the terms of Klarna Sofortüberweisung (which are also communicated to the customer during the ordering process). Further information: https://www.klarna.com/sofort/.
  12. PayPal – Payment is made via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: "PayPal") using the type of PayPal payment provided or selected by the customer. At the end of the ordering process, customers are redirected directly to PayPal. For customers who have a PayPal account, the following PayPal terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/useragreement-full. If customers use PayPal's services without having a PayPal account, the following terms of use apply: https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. Overview of all terms: https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.
  13. PayPal Express – The customer pays the amount owed via the PayPal transaction process.
  14. PayPal Plus (PayPal) – The customer must have a PayPal account and pays the amount owed via the PayPal transaction process.
  15. PayPal Plus (direct debit) – The customer can pay using PayPal's direct debit procedure even if they do not have a PayPal account. The customer grants PayPal a SEPA direct debit mandate. By granting the SEPA direct debit mandate, PayPal is authorised to initiate the payment transaction, whereby the customer's bank account is debited automatically. The customer is informed of the date on which the bank account will be debited (referred to as "pre-notification").
  16. PayPal Plus (credit card) – The customer can pay by credit card via PayPal even if they do not have a PayPal account. To make the payment, the customer must identify themselves as the legitimate cardholder before the payment transaction is carried out and the customer's account is debited automatically.
  17. PayPal Plus (purchase on account) – The customer can make a purchase on account via PayPal even if they do not have a PayPal account. This requires a successful check of the customer's address and creditworthiness by PayPal. The Seller assigns the payment to PayPal. Payment with debt-discharging effect can only be made to PayPal in accordance with PayPal's terms and the payment term selected or specified by PayPal. PayPal's terms of use for purchase on account apply: https://www.paypal.com/de/webapps/mpp/ua/pui-terms.
  18. PayPal instalments – A prerequisite for payment in instalments via PayPal is a successful check of the customer's address and creditworthiness by PayPal. The Seller assigns its claim for payment against the customer to PayPal. Payment with debt-discharging effect can only be made to PayPal in accordance with PayPal's terms.
  19. As part of the PayPal "Checkout" payment method, the Seller may use third-party payment service providers for the purpose of payment processing. The following information applies to PayPal or the respective third-party payment service providers named (collectively referred to as "Checkout payment service providers"). The terms of the Checkout payment service provider communicated to the customer apply. If the Seller offers purchase on account or payment in instalments via the Checkout payment service provider, the Seller reserves the right to make a successful check of the customer's address and creditworthiness by the Checkout payment service provider a prerequisite for this payment method. The Seller assigns the payment to the Checkout payment service provider. Payment with debt-discharging effect can only be made to the Checkout payment service provider in accordance with the terms and the payment term selected or specified by the Checkout payment service provider. In the case of payment by SEPA direct debit mandate, the customer must grant the Checkout payment service provider a SEPA direct debit mandate. By granting the SEPA direct debit mandate, the Checkout payment service provider is authorised to initiate the payment transaction, which automatically debits the customer's bank account. The customer is informed of the time at which their bank account will be debited (so-called "pre-notification").
  20. Amazon Pay – The use of Amazon Pay requires registration for this payment method. The payment transaction is carried out on the basis of the terms of Amazon Pay, which are also communicated to the customer during the ordering process. Before completing the order, the customer is redirected to Amazon Pay and can choose from the payment methods offered by Amazon Pay. After the order, the payment transaction is instructed via Amazon Pay. Further information and terms: https://pay.amazon.de/.
  21. If the Shopify Payments payment method is selected, payment is made in accordance with Shopify's policies.

9. Retention of title

If the Seller performs in advance, the products delivered remain the property of the Seller until payment has been made in full.

10. Delivery, availability of goods

  1. The goods ordered will be delivered to the delivery address provided, unless otherwise agreed.
  2. If a payment service provider is used with which a delivery address is stored, and this delivery address is communicated to the Seller as the relevant address for the ordered delivery through the customer's use of the payment method, the goods will be delivered to this different delivery address.
  3. If delivery of the goods fails through the fault of the customer despite three delivery attempts, the Seller may rescind the contract. Any payments already made will be refunded to the customer without undue delay.
  4. If the goods ordered are not available because the Seller is not supplied with this product by its supplier through no fault of its own, in particular with regard to securing supply and making efforts that are possible and reasonable for it, the Seller may rescind the contract. In this case, the Seller will inform the customer without undue delay and, where appropriate, suggest the delivery of comparable goods. If no comparable goods are available or the customer does not wish to receive comparable goods, the Seller will refund to the customer any consideration already provided without undue delay.

11. Sale of vouchers

These GTC apply accordingly to the sale of vouchers representing goods or monetary value.

12. Promotional vouchers

  1. "Promotional vouchers" are vouchers issued free of charge by the Seller, for example as part of promotional campaigns (e.g. discount vouchers with percentage or fixed discounts). By contrast, vouchers that represent a specific monetary value or goods and are purchased by the customer as a product are not promotional vouchers.
  2. Promotional vouchers can only be redeemed under the conditions communicated and subject to restrictions, e.g. validity for certain product groups or frequency of use, and in particular only within the stated period.
  3. Unless otherwise stated, promotional vouchers cannot be combined with other promotional vouchers.
  4. Unless otherwise stated, promotional vouchers issued to recipients may not be transferred to third parties.
  5. Promotional vouchers issued by the Seller may only be redeemed with the Seller.
  6. Unless otherwise stated, promotional vouchers can only be redeemed before the ordering process is completed.
  7. If an amount remains to be paid after a promotional voucher has been redeemed, it can be paid using the payment options offered by the Seller.
  8. If a promotional voucher exceeds the value of the goods, it will only be taken into account up to the value of the goods; the remaining amount will not be paid out.

13. Instructions on withdrawal

Information on the right of withdrawal for consumers can be found in the Seller's instructions on withdrawal.

14. Voluntary right of return

  1. The Seller grants the Buyer a voluntary right of return subject to the following conditions.
  2. Goods to be returned must be sent to the following address: Brands United 360 GmbH, Kanaltorplatz 1, 63450 Hanau. If the returns process is handled via the corresponding function in the Buyer's customer account, the Buyer will receive a specific address from the Seller after requesting the return.
  3. The statutory right of withdrawal of customers who are consumers is not affected by compliance with the rules of the additional contractually granted right of return and continues to exist independently of it. The same applies to the legal guarantee rights, which consumers can exercise free of charge, and to other rights and claims of customers with regard to the relevant products. If purchased products are returned within the withdrawal period on the basis of the statutory right of withdrawal, the rules on the costs of delivery and return as well as the refund of the purchase price are governed by the right of withdrawal and the instructions on withdrawal provided to consumers.
  4. The goods can only be returned in complete, unused and undamaged condition.
  5. If goods are returned in accordance with this voluntary right of return, the Seller will refund to the customer the purchase price already paid for the goods. If the returns process is handled via the corresponding function in the Buyer's customer account and the Seller therefore provides return labels, €3.90 will be deducted from the amount refunded to the Buyer as a contribution towards costs.
  6. The costs of returning the goods from the customer to the Seller are not refunded on the basis of the voluntary right of return.
  7. The refund will be made using the same means of payment that the customer used for the original transaction, unless expressly agreed otherwise with the customer.
  8. Buyers must compensate for any diminished value of the goods if this diminished value is due to handling of the goods that was not necessary to establish their nature, characteristics and functioning.

15. Legal guarantee and liability

  1. Subject to the following provisions, the legal guarantee (liability for defects) is governed by the statutory provisions.
  2. The Seller accepts no liability for the customer's internet connection, the software and hardware used by the customer or any disruptions caused by them to the conclusion or performance of the contract between the customer and the Seller.
  3. The Seller is liable without limitation for damages insofar as the cause of the damage is based on intent or gross negligence. Furthermore, the Seller is liable for the slightly negligent breach of essential obligations, the breach of which jeopardises the achievement of the purpose of the contract, for the breach of obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment the customer regularly relies (cardinal obligations), or in the case of agreed commercial guarantee commitments. In this case, however, the Seller is only liable for the foreseeable damage that is typical for the contract and to be expected. The Seller is not liable for the slightly negligent breach of obligations other than those mentioned above. The above limitations of liability do not apply in the case of injury to life, limb or health, to a defect after a commercial guarantee has been given for the quality of the product, or to fraudulently concealed defects. Liability under the German Product Liability Act (ProdHaftG) remains unaffected. Insofar as the Seller's liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents. In all other respects, claims for damages by the customer are excluded. The above liability provisions also apply to claims for damages by the customer within the scope of the Seller's legal guarantee.
  4. The restrictions on legal guarantee and liability obligations and the shortening of related periods do not apply to customers' claims for damages and reimbursement of expenses, to goods that have been used for a building in accordance with their customary use and have caused its defectiveness, or to existing update obligations in the case of contracts for digital products.

16. Codes of conduct

  1. The Seller has submitted to the following codes of conduct.
  2. Submitted to the Trusted Shops code of conduct: https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_de.pdf.