Help & contact

All our pieces are made of 925 silver, also known as ‘sterling silver’. This means that every piece consists of at least 92.5% pure silver. In addition, every piece is coated with a layer of rhodium or gold. With proper care, this helps to protect it from tarnishing and scratches.

Rhodium is a very resistant, shiny metal that gives the jewellery a slightly darker silver tone. Our jewellery is suitable for allergy sufferers.

Always use a lint-free cloth when polishing to preserve the shine. Also avoid contact with perfume or other chemicals such as chlorine.

Delivery is free on orders of €49 or more. For orders under €49, the delivery charge is €3.90.

Your order is delivered by Deutsche Post DHL, DHL Express, Hermes, UPS, PIN, GLS or Amazon Logistics within 2–4 working days (DE) or 2–8 working days (AT).

You can return your piece to us within 30 days. Please note that you pay a contribution of €3.90 towards the cost of returns.

1.) Log in here. To do so, enter the email address you used for your order in the ‘Email’ field and click ‘Continue’. Open the email from our shop in your inbox and copy the six-digit verification code. Go back to the online shop and enter the six-digit code.

2.) Click the order you would like to return.

3.) If your order contains more than one item, select the items you would like to return. Choose a reason for the return and add a note for the shop. Click ‘Request return’.

4.) Once your return request has been approved, you will receive an email with return instructions and return labels. Once the item has been returned, you will receive a refund within 10 working days. We will refund the amount using the same payment method you used for your order. We will deduct your contribution of €3.90 for the return from the refund amount.